Outsourcing

A strategic destination with limitless opportunities

 

We are a key player in the European outsourcing sector

Outsourcing is one of the fast growing industries in Morocco, with international market presence, making it the number one African destination for the sector. It is a thriving industry thanks to its proven agility and adaptability and its highly qualified services recognized worldwide.

Outsourcing in Morocco consists of 5 ecosystems :

CRM : Customer Relation Management
BPO : Business Process Outsourcing
ITO : Information Technology Outsourcing
ESO : Engineering Services Outsourcing
KPO : Knowledge Process Outsourcing

Key Figures

st
N.African IT Infrastructure
+ k
outsourcing jobs
+ Bn$
Export Turnover
nd
African fixed broadband

A powerful tool with global ambition

Services at your fingertip

One-stop shop that includes key services and facilitates operations:

  • Infrastructure meeting international standarts
  • Highly qualified and cost-effective human capital
  • Smooth administrative procedures

An attractive investment incentive package

The state encourages the outsourcing plateform development through an advantageous set of incentives:

  • State contribution and subsidized training taxe rate
  • Advantageous corporate tax rate
  • Export growth bonus

WORLD CLASS OUTSOURCING BUSINESS PARKS

Morocco is providing you with fully developped parks that contain many advantages:
Modularity and flexibility Reduced flexibility implantation time and ease of scalability Optical fiber connections Electrical supply without interruption Access to the latest technologies with SLA Highest level of security

An agile Outsourcing sector facing covid-19 crisis

During the ongoing Covid-19 crisis, the Moroccan Outsourcing sector has shown a high degree of reliability and resilience. Put under extreme stress by a strong demand, especially from the European market, the Kingdom’s local outsourcing operators doubled their efforts to ensure national supply for essential services.

Agility

Rapid shift towards new opportunities (e-commerce, Energy, Healthcare)

Anticipation

Rapid deployment of remote work to maintain the sector activity and jobs

Adaptability

First sector to adopt and implement a health compliance charter in Morocco

Resilience

Steady turnover and First sector in job creation in Morocco during 2020

They trust morocco